About Us Complaint Submission Travel Information

Travel Information

Beginning of Communication for a Better Travel Experience
JEJU TOURIST COMPLAINT CENTER

  • Smart Ways to Enjoy Your Trip to Jeju

    ‘Using a Rental Car’

    - Always check the insurance conditions when renting a car.
    - Carefully inspect the exterior and functions when receiving the car.
    - Check the vehicle use and cancellation refund policy.
    - Check whether pets and fishing gear are allowed.
    - Check the rental car pick-up and return time and policy.

  • 렌터카
  • 숙박

  • Smart Ways to Enjoy Your Trip to Jeju

    Using an Accommodation’

    - Check the reservation details and familiarize yourself with the check-in time and cancellation policy.
    - Check the checkout time upon arrival at the accommodation.
    - Check the cleanliness of the accommodation upon arrival and report any issues to the manager immediately.
    - Follow the rules of use within the accommodation (e.g., noise, smoking, pet policies).
    - Check the location of safety equipment such as emergency exits and fire extinguishers to prepare for emergencies.

  • 숙박 숙박

  • Smart Ways to Enjoy Your Trip to Jeju

    ‘Using Travel Products’

    - Avoid simple price comparison when searching for product information (check for included essential expenses, optional tours, frequency of shopping, etc.)
    - Verify the travel agency (ensure the agency is registered and has insurance coverage).
    - Write a contract and store related materials (it is recommended to fully understand the contract contents and clarify the contractual relationship. You should carefully review the contract items before signing, and keep the travel schedule, contract, receipts, etc. until the end of the trip)
    - Confirm the use of standard terms and include any special agreements (if there are any separate terms outside of the contract content, make sure to record them in the contract).
    - Collect and store objective evidence in case of damage.

  • 여행상품 여행상품

  • Smart Ways to Enjoy Your Trip to Jeju

    ‘In Case of Safety Accidents on Mt. Halla and Olle Trail’

    For reporting emergencies on Mt. Halla and Olle Trail
    Call 119 or 112.
    Hallasan National Park Office 064-713-9950~1
    Hallasan Trail Office 064-784-4280

    For safety reports on Jeju Olle Trail
    Call 119 or 112.
    Jeju Olle Call Center: 064-762-2190
    Use the Jeju Travel Guardian smartwatch (deposit 50,000 won)
    (Rental: Jeju Airport Tourist Information Center: 064-742-8866, Jeju Port Tourist Information Center: 064-759-3210)

  • 한라산 및 올레길 안전사고 한라산 및 올레길 안전사고
  • 제주여행 지도

  • Smart Ways to Enjoy Your Trip to Jeju

    'If You Need a Jeju Tourist Map'

    You can download the Jeju tourist map from the website or mobile.

  • 제주여행 지도
    • 제주특별자치도
    • 제주특별자치도 관광협회

  • 3F JEJU WELCOME CENTER 23, Seonduck-ro, Jeju City, Jeju Special Self-Governing Province, Korea(690-785)
    TEL : 064-742-8861 | FAX : 064-742-8865

    Copyrightⓒ Jeju Special Self-Governing Provincial Tourism Association All rights reserved